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Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. 

What’s covered with PayPal Purchase Protection

  • You bought a book, but received a DVD
  • You bought an item described as “new,” but received something that was used
  • You purchased 3 items, but only received 2
  • The item was damaged during shipping
  • The item is missing major parts (that the seller didn’t report)
  • You purchased an item described as authentic, but received a knockoff instead


What’s not covered with PayPal Purchase Protection

  • Real estate
  • Motorized vehicles
  • Custom-made goods that aren’t received
  • Industrial machinery
  • Prepaid cards
  • Items that violate our policies
  • Anything bought in person (not over the internet)
  • Send Money transactions to friends or family
  • Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims
  • Unauthorized transaction claims reported more than 60 days after the transaction date of the transaction
  • Items that were described accurately by the seller


more information about pay pal visit link as below 

https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security